May 25, 2018
Welcome to WeDispatch! Below is a summary of our privacy practices when you use the WeDispatch web app or WeDispatch Driver mobile app.
What information do we collect about you?
Account information provided to us when you create a WeDispatch account such as your email address, name, and picture.
Information about your use of WeDispatch such as IP address, information about your specific device (operating system and web browser), preferences, and information about your interaction with WeDispatch including mouse clicks, and button presses.
Information provided to us when creating jobs in WeDispatch including pickup and dropoff addresses, customer contact information, and a description of the job.
How we collect information about you
Provided by you - When interacting with WeDispatch, such as when creating jobs through the web app, or completing jobs as a driver with the WeDispatch driver app, we ask you to provide information to us through a number of forms.
From other users - WeDispatch users may enter information about you including your name, email address, and street address, when creating jobs in WeDispatch.
When using WeDispatch - Information about your WeDispatch usage is collected automatically.
Information we share with third parties
We won't share any information about with third parties except in the cases outlined below.
We share usage information with third parties Amplitude, Google Analytics, and Inspectlet.
We provide your phone number to our SMS service provider, Twilio, to allow anonymous conversations between you and your delivery driver and for us to send you alerts when the driver is en route.
We'll send information to third parties through webhooks or websockets as explicitly requested by you by either registering a webhook or connecting to our websocket API.
We may use anonymised data sets to collaborate with research institutions such as universities for research and development activities.
How we use information collected about you
We use information about you to:
Offer you services - We use information about you to facilitate the WeDispatch platform as outlined in our terms of service.
Communicate - We use your email address and name to communicate with you about new features, transactions, and support requests.
Offer you the most relevant jobs - When using WeDispatch we'll use your location to send you the nearest job offers.
Improve our services - We use information about your use of WeDispatch to gain insight into your use of the product and inform future changes we make to the platform.
We process the above information under the following circumstances:
When you have consented to the use of your information.
To perform services requested by you, or respond to communications.
We have a legitimate interest to use your personal data:
To operate the WeDispatch platform.
To analyse your use of the platform to improve services and inform future feature development.
To conduct research and development activities, we may use aggregated data sets to develop and test new algorithms.
Access to your information
You can request a copy of all information we hold about you by sending a request to email@example.com.
You can opt out of some uses of your personal information.
If you no longer wish to receive emails from us you can use the unsubscribe button located at the bottom of the email.
We send you push notifications when new jobs become available. You can opt out by changing the push notification settings on your device.
We collect location information automatically while you use WeDispatch driver. You can opt out by changing the location settings on your mobile device. Note you will no longer be able to receive automatically dispatched jobs after disabling location data.
We store some information and preferences on your device using local storage and cookies. You can opt out by adjusting your web browsers settings.
Amplitude - https://amplitude.com/privacy
Inspectlet - https://www.inspectlet.com/optout
You may inform us if you don't wish your data to be included in any anonymised data sets for research and development activities.
In addition you may withdraw consent at any time and can request that personal information we hold about you be amended or deleted by sending a request to firstname.lastname@example.org.